Archiproducts is an official retailer of all brands available on the site. The products you have purchased come directly from the manufacturer and will be accompanied by instruction manuals, original packaging and serial numbers, if applicable.
Products you purchase are provided with a legal Guarantee of Conformity provided for by articles 128-132 of the Consumer Code. Read all the details on the dedicated page.
Purchasing on Archiproducts is easy!
1. Be inspired and choose the products you wish to purchase.
Use the search bar to find a specific product or browse by category to find your favorite. To see only available products, use the filter "for sale" in the left menu. For each category, you can use specific navigation filters (brand, specifications, material, style) to better direct the search for the perfect product.
2. Configure your product...
Through the drop-down menus on each page, configure the product by choosing the features from the list and preview the product in the picture gallery. Use the 3D Viewer to view the product in 360° high resolution and download the app Sayduck to “try the product” in augmented reality in every space, with finishes and actual dimensions.
3. ...and add it to your cart
Once you have configured your product, select the quantity you want and click to add directly to your shopping cart.
4. Finalize the order in 4 steps
Enter your billing and shipping information, make sure it's all correct and proceed to payment. You will receive an order confirmation email a few minutes after the transaction is completed, indicating the order number necessary for any after-sales communications.
You can pay easily and securely with PayPal, Credit Cards (via PayPal), bank or instant transfer.
The payment information you enter when ordering (credit card number, security code) are processed through connections that use Secure Sockets Layer protocol (SSL) and are not stored in any way on our systems.
If you need an invoice, you must request it before concluding the order by providing the necessary data (company name, P.IVA e Tax Code). We will not be able to issue an invoice after purchase.
Are you furnishing a large space and need to buy large quantities? Are you an architect and looking for furnishings for your project? Fill out the form "request quote" on the product sheet or write an email to firstname.lastname@example.org, indicating your information and your shopping list. Our consultants are at your disposal to help you find the solution that best suits your needs. The service is free.
You can cancel your order within 24 hours of placing it or until it has been confirmed by the manufacturer. After this period, you can always exercise your right of cancellation in accordance with the law.
Most of the products on our site are made specifically for you, upon receipt of your order. This gives a higher value to your purchase, but requires a reasonable time for production, quality control and shipping before you receive your product. On each product sheet on Archiproducts an estimated delivery date is indicated, which takes into account both product production time and shipping time, depending on the destination given. When paying by bank transfer, to the time of delivery indicated in the order summary email, the waiting time for crediting will be added. If your cart includes more than one article, modalities and delivery times may be different for each item. Please always check the shipping time and delivery for each item and inform us promptly of any delivery needs. For further information, visit the dedicated section.
Most products sold (and shipped) on Archiproducts have free shipping. If that is not the case, you will be asked for a contribution proportional to the value of the product you wish to purchase. You can reset the shipping cost by adding to the shopping cart multiple products from the same company. For further information, visit the dedicated section.
We can deliver worldwide. However, some products may not be available for delivery in all geographical areas. Through a preselection of the country based on the IP address or using the dropdown menu, you will be able to view the products for sale in your country and relative shipping costs. The availability of shipping in the geographical area indicated will always be confirmed on the purchase form. For further information, visit the dedicated section.
Depending on the type of product, the destination and the value of the goods, our logistics service will choose the most suitable delivery methods:
Standard delivery by express courier. As a guideline, this is chosen for smaller packaging and weights up to 70 kg. Available worldwide, with delivery to the street level. Approximate delivery time: from 1 to 3 business days for Italy, from 2 to 6 days for European countries and from 8 to 10 days for other destinations. Delivery will be made Monday to Friday between the hours of 08.00 and 18.00 hours. Tracking number always available.
Delivery by specialized carrier. Will be chosen for all the furnishings of particular size and value. Available worldwide through our network of specialist partners. Approximate delivery time: from 2 to 4 weeks in Europe, 5 weeks in America, 7 in Asia and Australia, with delivery by appointment. At the time of shipment, you will receive an email notification with approximate delivery dates. Does not include a tracking number, but the delivery will always be by appointment, to be agreed on with the carrier. All shipments are made with All-Risk insurance coverage. For further information, visit the dedicated section.
Upon delivery of the goods to the carrier selected, you will receive an email with shipping details. For deliveries by express courier, you will be provided with the tracking number with which you can track the package. For deliveries by specialized carrier, we will not be able to provide you with a tracking number, but you will be contacted directly by the carrier chosen to agree on the date and time of delivery. For further information, visit the dedicated section.
In Italy, delivery by specialized carrier always includes delivery of the goods to the floor and unpacking. At the moment, there is no assembly and installation service for products, but we encourage you to contact our Customer Service Department for specific needs. We will do our best to find a solution. For further information, visit the dedicated section.
The Archiproducts Shop Gift Card is the perfect gift for professionals and design lovers! Practical and secure, it allows you to choose freely from all the products in the catalog. Purchase a Gift Card in the amount desired, within one working hour (GMT +1) you will receive via email a PDF with the Gift Card purchased. You can then wrap it up and give it to whomever you desire! Available in 6 different denominations (50, 100, 200, 500, 1000 and €2000), the Gift Card does not handle residual credit so the amount must be spent at one time. If your order total exceeds the value of the Gift Card, the difference must be paid using another payment method among those allowed on Archiproducts Shop. The Gift Card is valid for 12 months from the date of issue and can be used to purchase discounted products. You cannot use it with any other ongoing initiatives that require the use of a promotional code.
If you're not happy with your purchase, return it within 14 days of receipt and receive a full payment refund. Attention: custom goods made according to your directions are not returnable! You can find more information in the dedicated section.
If upon opening of the packaging, the product you purchased is damaged, send an email to email@example.com within 3 (three) days after delivery, describing accurately the nature of the damage and attaching a photo of the damaged product and packaging. We suggest that you retain the original packaging and delivery document. We will replace the damaged product as soon as possible, but we reserve the right to offer a monetary refund as an alternative to replacement. You can find more information in the dedicated section.
You can call our customer service at + 39 080 5543553 or via live chat from Mon-Fri 9-13/14-18 (excluding Bank holidays and public holidays in Italy: 1 and 6 January; 25 April; Easter Monday; 1 May; 2 June; 15 August; 1 November; 8, 25 and 26 December). At any time, you can contact us via email at firstname.lastname@example.org or through the link "Contact the Seller" in your reserved area "Orders". We will respond as soon as possible.
Archiproducts Shop is the best multichannel retailer of the best Made in Italy and international brands, specializing in furniture and design. Sales on Archiproducts Shop is reserved for brands that have an Archiproducts membership, whose products already published are assigned prices and related order form.
With 1.7 million registered profiled users subscribing to the network, with 46 million visits per year and a database of about 170,000 products from 3500 brands, Archiproducts Shop is the largest shop in the field of Architecture and Design. Selling your products on Archiproducts Shop you can reach our international community of professionals and assert your brand by exploring new markets. Also, your products will be advertised through dedicated communications, created specifically for professionals and lovers of design. Newsletter, AdWords campaigns and Display Networks, posts and news transmitted to our 4 million followers.
Archiproducts Shop is a retailer with several active channels:
- Physical retail through the touchpoint/showroom in Bari and Milan
- Online sales at shop.archiproducts.com
- Offline Sales through estimates by our specialized agents
If you hold a valid membership agreement with Archiproducts, there is no additional cost to you. Archiproducts will be an official retailer of your products and will receive a retailer discount just like a traditional retailer network.
When the user places an order, Archiproducts buys your products at the agreed retailer discount prices and resells them to the end customer. You will be notified about the order by email and it will be confirmed within 2/3 days. The notification will contain the expected delivery date, based on the production time that communicated along with the price list. When the order is ready, you will need to contact our logistics department to schedule pickup of packages from your warehouse to give notice of the shipment of the goods to our hub.
Prices shown online are those from your official price list. You are free to establish your prices as long as they are aligned between the various online retailers. We will respect the official price lists and we will agree together on any promotions to offer users. Prices shown are always VAT included in EU countries. In the case of B2B purchases (with valid VAT number) the European buyer will be refunded the cost of VAT.
Our team of technical experts is able to computerize and engineer any price list thanks to the use of our advanced platform, made in house, which allows the configuration of the product in all its variations, precisely following your price lists and samples. You can connect the product variations to corresponding pictures and have a preview of finishes and fabrics samples, for a complete shopping experience, online as in the showroom.
Archiproducts Shop offers maximum flexibility on pricing and sales markets. Our online platform allows us to customize the price for single sales areas to respect your price policy. The choice of markets in which to sell is at your discretion. Users on the site from different countries will only see products that can be sold in their territory and the corresponding prices.
Of course, as with a traditional shop, on Archiproducts Shop you can sell both made-to-order and ready-to-ship products. For made-to-order goods, each order corresponds to a new article that is specifically created respecting production time. If, instead, your production includes ready-to-ship merchandise, you can communicate from time to time the availability of products in stock.
We'll send you your order via an automatic email with all the details on the configuration chosen by the customer, the product codes and the corresponding sale price. After checking the correctness of the order, product availability, finishes, and estimated delivery dates, we ask that you confirm the order within 2 business days.
You must confirm the order by clicking on the dedicated button, located in the body of the email, or by sending an email to email@example.com. In the absence of a formal confirmation, your order may be cancelled by the customer at any time (subject to our terms and conditions of sale) and by our administrative staff within 5 working days from the date of notification of the order.
Thanks to our network of couriers and specialized carriers, we can ship your products worldwide. Logistics is handled in two ways, depending on your business structure:
- HUB. Products will be shipped to our warehouse in Lombardy at your charge and responsibility and from there we will arrange shipment to the final recipient. Our warehouse personnel will check the suitability of the packaging, the correct indication of the order number and will entrust the shipment to the carrier chosen within 24 hours of receipt of the package.
- PICK-UP. We take care of the entire logistics chain, picking up packages directly from your warehouse. The suitability of the packaging will be your sole responsibility. Our logistics department, once received the correct information about the size of packages, will send the waybill to be attached on the packaging for the assignment to the chosen carrier.
Whatever the characteristics of your product and sales territories you have selected, please be assured that we’ll use the best logistics solution, managed directly by our staff. We work with the best logistics partner for express delivery (FedEx, DHL) and white glove delivery (Tramo, Compass).
In the logistics HUB mode, you will receive payment as per invoice, within 2/3 days from the date of receipt at our warehouse. In PICK-UP mode, payment as per invoice, will occur within 2/3 days from the date of pick-up of the product by the carrier sent by us to your warehouse.
Our customer service team is composed of professionals (architects, interior designers and designers) who assist the customer both in the pre-sale phase and after purchase and can be reached at many physical and digital touchpoints (telephone, email, live chat, messaging). Our dedicated staff will follow all contacts with clients for any problem related to orders (invoices, complaints, reports, returns and refunds) and is available for customized estimate requests, also for B2B and Contract, large-scale design and displays.
In your Archipassport reserved area you have access to all web statistics necessary to track your sales trends. You can download all the statistics in excel format.