FAQ Shop

Your questions, our answers

  • Are the products sold by Archiproducts original?

    Archiproducts is an official retailer of all brands available on our site. The products you have purchased come directly from the manufacturer and will be accompanied by instruction manuals, original packaging and serial numbers, if applicable.

  • Are the products sold by Archiproducts covered by a guarantee?

    Any products you purchase on Archiproducts are provided with a legal Guarantee of Conformity, in compliance with the law set in forth. Read all the details on the dedicated page.

  • How do I place an order?

    Shopping on Archiproducts is easy!
    1. Be inspired and choose the products you wish to purchase.
    Use the search bar to find a specific product or browse by category to find your favorite. To see only available products, use the filter "for sale" in the left menu. For each category, you can use specific navigation filters (brand, specifications, material, style) to better direct the search for the perfect product
    2. Configure your product...
    Through the drop-down menus on each page, set up the product by choosing the features from the list and preview the product in the picture gallery. Use the 3D Viewer to view the product in 360° high resolution and download the app Sayduck to “try the product” in augmented reality in every space, with finishes and actual dimensions.
    3. ... and add it to your cart
    Once you have configured your product, select the quantity you want and click to add directly to your shopping cart.
    4. Finalize the order in 4 steps
    Enter your billing and shipping information, make sure it's all correct and proceed to payment. You will receive an order confirmation email a few minutes after the transaction is completed, indicating the order number necessary to report any issue to our customer service.

  • Which payment methods are accepted?

    You can pay easily and securely with PayPal, Credit Cards (via PayPal), bank or instant transfer.

  • Are payments secure?

    The payment information you enter when ordering (credit card number, security code) are processed through connections that use Secure Sockets Layer protocol (SSL) and are not stored in any way on our systems.

  • I need an invoice. How can I request it?

    If you need an invoice, you must request it before concluding the order by providing the necessary data (company name, VAT number). We will not be able to issue an invoice after purchase.

  • Can I request a custom quote?

    Are you furnishing a large space and need to buy large quantities? Are you an architect and looking for furnishings for your project? Fill out the form "request quote" on the product sheet or write an email to store@archiproducts.com, indicating your information and your shopping list. Our consultants are at your disposal to help you find the solution that best suits your needs. The service is free.

  • I placed an order. Can I cancel it?

    Due to administrative reasons, unfortunately it is not possible to cancel an order after its submission. You can always exercise your right of withdrawal in accordance with the law, as defined in our Return policy.

  • When will I receive the product I have purchased?

    Most of the products on our site are made specifically for you, upon receipt of your order. This gives a higher value to your purchase, but requires a reasonable time for production, quality control and shipping before you receive your product. On each product sheet on Archiproducts an estimated delivery date is indicated, which takes into account both product production time and shipping time, depending on the destination given. When paying by bank transfer, to the time of delivery indicated in the order summary email, the payment processing time will be added. If your cart includes more than one article, modalities and delivery times may be different for each item. Please always check the shipping time and delivery for each item and inform us promptly of any delivery needs. For further information, visit the dedicated section.

  • How much are the shipping costs?

    Most products sold (and shipped) on Archiproducts have free shipping. If that is not the case, you will be asked for a contribution proportional to the value of the product you wish to purchase. You can get free shipping by adding multiple products from the same company to yout shopping cart. For further information, visit the dedicated section.

  • To which countries do you ship?

    We can deliver worldwide. However, some products may not be available for delivery in all geographical areas. Through a preselection of the country based on the IP address or using the dropdown menu, you will be able to view the products for sale in your country and relative shipping costs. The availability of shipping in the geographical area indicated will always be confirmed on the purchase form. For further information, visit the dedicated section.

  • How will my order be shipped?

    Depending on the type of product, the destination and the value of the goods, our logistics service will choose the most suitable delivery methods:

    Standard delivery by express courier. As a guideline, this is chosen for smaller packaging and weights up to 70 kg. Available worldwide, with delivery to the street level. Approximate delivery time: from 1 to 3 business days for Italy, from 2 to 6 days for European countries and from 8 to 10 days for other destinations. Delivery will be made Monday to Friday between the hours of 08.00 and 18.00 hours. Tracking number always available.

    Delivery by specialized carrier. Will be chosen for all the furnishings of particular size and value. Available worldwide through our network of specialist partners. Approximate delivery time: from 2 to 4 weeks in Europe, 5 weeks in America, 7 in Asia and Australia, with delivery by appointment. At the time of shipment, you will receive an email notification with approximate delivery dates. Does not include a tracking number, but the delivery will always be by appointment, to be agreed on with the carrier. All shipments are made with All-Risk insurance coverage. For further information, visit the dedicated section.

  • Can I track the shipment of the product?

    Upon delivery of the goods to the carrier selected, you will receive an email with shipping details. For deliveries by express courier, you will be provided with the tracking number with which you can track the package. For deliveries by specialized carrier, we will not be able to provide you with a tracking number, but you will be contacted directly by the carrier chosen to agree on the date and time of delivery. For further information, visit the dedicated section.

  • I need a delivery to an upper floor or assembly. How can I request it?

    At the moment, it is not possible for us to offer assembly and installation services. However, we encourage you to contact our Customer Service for specific needs. We will do our best to find a solution. For further information, visit the dedicated section.

  • I would like to make a gift, but I don't know what to buy. Is it possible to buy a gift card?

    The Archiproducts Shop Gift Card is the perfect gift for professionals and design lovers! Practical and secure, it allows you to choose freely from all the products in the catalog. Purchase a Gift Card in the amount desired, within one working hour (GMT +1) you will receive via email a PDF with the Gift Card purchased. You can then wrap it up and give it to whomever you desire! Available in 6 different denominations (50, 100, 200, 500, 1000 and €2000), the Gift Card does not handle residual credit so the amount must be spent at one time. If your order total exceeds the value of the Gift Card, the difference must be paid using another payment method among those allowed on Archiproducts Shop. The Gift Card is valid for 12 months from the date of issue and can be used to purchase discounted products. You cannot use it with any other ongoing initiatives that require the use of a promotional code.

  • I received the product but it's not to my liking. Can I return it?

    If you're not happy with your purchase, you will be able to return it within 14 days of receipt and receive a full refund. Attention: customized and made to order products cannot be returned. You can find more information in our Return Policy.

  • I received a damaged product. What should I do?

    If upon opening of the packaging, the product you purchased is damaged, send an email to store-support@archiproducts.com within 3 (three) days after delivery, describing accurately the nature of the damage and attaching a photo of the damaged product and packaging. We suggest that you retain the original packaging and delivery document. We will replace the damaged product as soon as possible, but we reserve the right to offer a monetary refund as an alternative to replacement. You can find more information in the dedicated section.

  • How can I contact your Customer Service?

    You can contact our customer service at + 39 080 5543553 or via live chat from Mon-Fri 9 am -1 pm / 2-6 pm (GMT+1), excluding Bank holidays and public holidays in Italy: 1st and 6th January; 25th April; Easter Monday; 1st May; 2nd June; 15th August; 1st November; 8th, 25th and 26th December). At any time, you can contact us via email at store-support@archiproducts.com or through the link "Contact the Seller" in your reserved area "Orders". We will respond as soon as possible.

  • What is Archiproducts Shop?

    Archiproducts Shop is the multichannel retailer of the best Made in Italy and international brands, specializing in furniture and design. Selling on Archiproducts Shop is reserved for brands that have subscribed to an Archiproducts membership, whose product sheets are enhanced with prices and purchase module.

  • What type of visibility does Archiproducts Shop offer?

    With 1.7 million registered profiled users subscribing to the network, with 46 million visits per year and a database of about 170,000 products from 3500 brands, Archiproducts Shop is the largest shop in the field of Architecture and Design. By selling your products on Archiproducts Shop you can reach our international community of professionals and assert your brand by exploring new markets. Also, your products will be advertised through dedicated communications, created specifically for professionals and design lovers. Newsletter, AdWords campaigns and Display Networks, posts and news transmitted to our 4 million followers.

  • What are the sales channels?

    Archiproducts Shop is a retailer with several active channels:
    - Physical retail through the touchpoint/showroom in Bari and Milan
    - Online sales at shop.archiproducts.com
    - Offline Sales through estimates by our specialized agents

  • How much does it cost to sell on Archiproducts Shop?

    If you hold a valid membership agreement with Archiproducts, there is no additional cost to you. Archiproducts will be an official retailer of your products and will be granted a retailer discount, similar to a traditional retailer.

  • How does Archiproducts Shop work?

    When the user places an order, Archiproducts buys your products at the agreed retailer discounted prices and resells them to the end customer. You will be notified about the order by email and you are required to confirm it within 2/3 days. The notification will contain the expected delivery date, based on your production time, as communicated along with the price list. When the order is ready, you will need to contact our logistics department to schedule pickup of packages from your warehouse or give notice of the shipment of the goods to our hub.

  • Which prices are displayed online?

    Prices shown online are those from your official price list. You are free to establish your prices as long as they are aligned between the various online retailers. We will comply with your official price lists and we will agree together on any promotions to run on our website. Prices shown are always VAT included in EU countries. In the case of B2B purchases (with valid VAT number), VAT will be refunded.

  • My products are available in many variations. Can I sell them online?

    Our team of technical experts is able to digitalize any price lists, thanks to the use of our advanced platform, designed in-house, which allows the configuration of the product in all its variations, precisely following your price lists and samples. It is possible to connect each product variation to its corresponding picture and have a preview of finishes and fabrics samples, for a complete shopping experience, online as in the showroom.

  • My prices are different depending on the country. Can there be multiple price lists?

    Archiproducts Shop offers maximum flexibility on pricing and sales markets. Our online platform allows us to customize the price for single sales areas to respect your sales policy. The choice of markets in which to sell is at your discretion. Users on the site from different countries will only see products that can be sold in their territory and the corresponding prices.

  • My products are made to order. Can I sell on Archiproducts Shop?

    Of course, as with a traditional shop, on Archiproducts Shop you can sell both made-to-order and ready-to-ship products. For made-to-order goods, each order corresponds to a new article that is specifically created in compliance production time. If, instead, your production includes ready-to-ship merchandise, you can timely update product stock levels.

  • How do I receive an order?

    We will send you your order via email with all the details on the configuration chosen by the customer, the product codes and its sale price. After checking the correctness of the order, product availability, finishes, and estimated delivery dates, we ask you to confirm the order within 2 business days.

  • How do I confirm the correct receipt of the order?

    You must confirm the order by clicking on the dedicated button in the email, or by sending an email to store-orders@archiproducts.com. In the absence of a formal confirmation, your order may be cancelled by our administrative staff within 5 working days from the date of notification of the order.

  • How are shipments handled?

    Thanks to our network of couriers and specialized carriers, we can ship your products worldwide. Logistics is handled in two ways, depending on your business structure:
    - HUB. Products will be shipped to our warehouse in Northern Italy at your charge and responsibility, and from there we will arrange shipment to the end customer. Our warehouse personnel will check the suitability of the packaging, the correct indication of the order number and will entrust the shipment to the carrier chosen within 24 hours of receipt of the package.
    - PICK-UP. We take care of the entire logistics chain, picking up packages directly from your warehouse. The suitability of the packaging will be your sole responsibility. Once received the correct information about the size of packages, our logistics department will send you the waybill to be attached on the parcel for the assignment to the chosen carrier.

  • What logistics partners do you use?

    Whatever the characteristics of your product and sales territories you have selected, please be assured that we will rely on the best logistics solution, managed directly by our staff. We work with the best logistics partners for express delivery (FedEx, DHL) and white glove delivery (Tramo, Compass).

  • When will I be paid for merchandise ordered?

    In the logistics HUB mode, you will receive payment upon invoice. within 2/3 working days from the date of receipt at our warehouse. In PICK-UP mode, payment will be made upon invoice within 2/3 days from the date of the collection of the product from your warehouse.

  • Who handles Customer Service?

    Our customer service team, made of professionals (architects, interior designers and designers), assist the customer both in the pre-sale and after sale phase, and can be reached at several physical and digital touchpoints (phone, email, live chat, offline messaging). Our dedicated staff will follow all contacts with clients for any issue related to orders (invoices, complaints, reports, returns and refunds) and is available for custom quotations, also for B2B and Contract, and large-scale projects.

  • Can I check my sales stats?

    In your Archipassport reserved area you can access all data to keep track your sales trends and figures. You can download all the statistics in excel format.

  • Ok, I want to sell on Archiproducts Shop. How do we start?

    Send an email to store-affiliation@archiproducts.com or contact us by filling out the form. You will be promptly contacted by our Staff.

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